To void a sale that has already been tendered...
Click on the Admin. Menu at the bottom right of the POS screen. A small box appears.
Within the small box, select Void, and press Enter. (Note: If security has been activated for this function, you will be prompted to enter the appropriate password before proceeding.) Another box appears (Void box), prompting you to enter or scan the Sale ID for the sale you want to void. If you cannot scan the Sale ID number (on the receipt) and you cannot key in the number, you can look it up.
To look a Sale ID number up, click on the down arrow at the right of the field inside the Void box. The Find Sale window pops up. Set your search criteria in the Find Sale By field, then click on the Find button. From the list that appears at the bottom of the Find Sale window, select the matching Sale ID number by doubleclicking on it or by highlighting it and then clicking on the Select button. You will be returned to the POS screen, and the Sale ID number will display in the field within the Void box.
At this point, you must decide whether to leave the Resell box unchecked or to check it. If you leave it unchecked and press Enter, a little message box displays, asking if you want to void the sale. If you select Yes, the sale is voided. If you select No, the sale is not voided. Either way, upon your selection, the information for that Sale ID disappears from the screen.
If you check the Resell box and press Enter, the same little message box displays, asking if you want to void the sale. If you select Yes, the sale is voided but the line items for that sale remain on the POS screen. From here, you can tender the sale again or add to it if necessary. An example of why you would use the resell option is if you did not apply a discount but neither you nor the customer noticed this until after tendering. Selecting resell allows you the luxury of not having to reenter the entire sale after voiding it.
If you select No at the prompt (do not want to void sale), the sale is not voided.