During the tendering of a transaction, a customer may meet the predetermined benchmark for receiving a Customer Rewards premium. Of course, for the system to check a customer's Rewards premiums, you must have the customer called up at the POS screen during the transaction.
While tendering out a transaction, if the customer meets the premium requirements, a message will display on the POS screen, and the reward premium will be automatically issued. The premium will appear as a Balance Card line item, and the amount shown is the dollar amount the customer will receive as the premium. The customer can then use this premium on any subsequent transactions in the store.
Though it will likely be rare, during any single transaction, multiple Rewards premiums can be issued if the customer qualifies for them. Each premium will have its own Balance Card line item.
End the sale as you normally would.
Prior to tendering the sale, you can check the customer's Rewards account(s), if they have any. If the customer does have an active Rewards premium attached to his or her file, a gift-box icon will appear at the top of the POS screen, to the right of the customer's name and contact information. To the left of the gift-box icon are the words "Reward Member." This is actually a link.
To check on the Rewards account(s) for this customer:
Click on the "Reward Member" link. The Customer Rewards Find window opens, with information on the customer's Rewards account(s). If you have security access to do so, you can actually edit the Rewards information at this screen, if needed, even during the sale itself. Or--you can just check on the Rewards information. Among other things, the Customer Rewards Find window will display the progress the customer is making toward meeting the Rewards premium requirements.
If the system administrator has checked the "Prompt for Reward Membership if Non-Member" field in the Register program, a prompt will automatically display once a customer who has no Reward membership is called up during a transaction. If the customer wishes to become a Reward member, simply select "Yes" at the prompt, and the Rewards Properties window will display, where you can choose the Reward program the customer wants to join. If the Reward program has a fee attached to it, the fee will automatically be added to the transaction in the form of the Service that was attached to it in the Rewards Properties program.